Amberia support
For app issues, purchase questions, general feedback, or feature requests, contact our support team directly.
Include your Amberia ID, the approximate time of the issue, and a short description of what happened. Your ID is shown in Me and under Settings → Account & Privacy.
Do not send your Apple, Google or other account password, payment-card number, authentication token, or full story text.
For App Store purchases, use Apple's Report a Problem. For Google Play purchases, see Google Play refund support. Eligibility follows the billing store's policies and applicable law.
Check that your balance is sufficient and try the unlock action again. If Coins were deducted but access was not added, contact support with the story title, chapter number, and approximate time.
Review the benefits, billing period, localized total price and offer terms before purchase. Availability depends on your app version and store region.
App Store / iOS: Use Restore purchases in a supported version with the Apple Account used to subscribe. Manage renewal in iOS Settings → your name → Subscriptions → Amberia or Apple subscriptions. For Apple trials, Apple advises canceling at least 24 hours before the trial ends. See Apple cancellation instructions.
Google Play / Android: Use the Google account that purchased the subscription and reopen Amberia if access is not recognized. Manage renewal in Google Play → Payments & subscriptions → Subscriptions → Amberia or Google Play subscriptions. See Google Play cancellation instructions.
Cancel before renewal to avoid future charges. Deleting the app or reader account does not itself cancel a subscription. Cancellation is separate from a refund, and restoration does not recreate deleted account data or consumed Coins. Contact support with your Amberia ID, store, plan and approximate purchase time if you need help. See the Terms of Service.
Reconnect to the internet and reopen Amberia. If the current chapter or Library state remains incorrect, include the story title and ID in your support message.
Use the same supported provider account you previously used to sign in. Successful sign-in can change the active Amberia account. Check the displayed Amberia ID if your Library or balance differs; authorization alone does not guarantee an account merge or purchase transfer.
Include your Amberia ID, platform, app version, provider name and visible error when contacting support. Never send a password, verification code or identity token.
Amberia uses Firebase Analytics, AppsFlyer and advertising partners for app events, attribution and advertising. Measurement can include custom events and account identifiers. Use the in-app privacy choices where provided, or contact our privacy address for access, objection, withdrawal or deletion requests.
On iOS, manage Apple's tracking permission in iOS Settings. On Android, manage available advertising-ID controls in the device's Google or privacy settings. These controls do not disable all analytics or contextual advertising. Personalized recommendations are a separate choice. See the Privacy Policy.
Manage Amberia notifications in iOS Settings or Android app notification settings. If notifications are allowed but do not arrive, include your operating system, OS version and Amberia app version when contacting support.
Amberia provides permanent account deletion inside the app. Review the steps and consequences before continuing.
For access, correction, deletion, consent, or other privacy questions, email the privacy contact and include your ID.
These contact details are the same as those published in the Amberia Privacy Policy and Terms of Service.